Frequently Asked Questions

Frequently Asked Questions

What’s your cancellation and exchange policy?

We offer full refunds and exchanges up to 48 hours before a scheduled tour begins. Refunds and exchanges are not available after that cut off.

Optional tour insurance is available for an additional $5 per ticket. This ensures you can cancel any booking with a full refund up until the moment the tour begins.

How much walking is there on the tours? 

All of our tours include less than one mile of leisurely walking.

How much food is served?

The Downtown Food Tour and RiNo Arts District Tour include 5 tastings over 3 hours.  We find that this equates to a satisfying lunch. 

Our Cocktails + Tastes Tour focuses on the 4 craft cocktails, but we include heavy appetizers at each stop and find that this is a good start to the evening.

The Denver Wine Walk includes appetizers paired with 8 wines.

Are there drinks included on the tours?

Our standard adult ticket for the Downtown Food Tour and RiNo Arts District Tour do not include alcohol, but upgrade to the drink package when purchasing your ticket, and you’ll enjoy 3 alcoholic drink pairings throughout your tour.

The Cocktails + Tastes Tour includes 4 craft cocktails. The Denver Wine Walk includes 8 wine tastes.

*Valid ID is required to be served alcohol on all of our tours

What’s the best way to get to the tour starting location?

Specific tour meeting points will be included in your e-mail and text confirmations. Parking options nearby will also be provided.

Can you accommodate dietary restrictions?

Yes, we can accommodate the following dietary restrictions on our public food and drink tours:

• Vegetarian

• Pescatarian

• No beef

• No pork

• No poultry

• No seafood

• No nuts

We are unable to accommodate dairy-free or gluten-free diets on our public tours, but we can do so on private tours.

Please be sure to include any food allergies/restrictions when booking your ticket so substitutions can be arranged in advance.  We are unable to make last-minute substitutions as tastings are pre-ordered with our restaurant partners.

How many people go on the tour?

Our public tours include up to 15 guests. 

Are gratuities included for the guide?

No. If you felt your tour guide did a great job, please feel free to show your appreciation with a tip.  Tips usually follow standard service industry gratuity at 15-20%.

What should I wear on my tour?

We encourage guests to wear comfortable walking shoes.  Tours run rain, snow or shine, so be sure to check the weather and plan to bring a coat, umbrella or sunscreen depending on the day.

Are there restrooms on the tour?

Yes. Each tasting stop will have a restroom, which your tour guide will point out. 

Are kids allowed on tours?

Yes, children are welcome to join the Downtown Denver Food Tour and the RiNo Arts District Food Tour, and we offer a discounted ticket for guests under 12 years old (infants 2 and under are free and no ticket is necessary).  However, please note that these tours are 3 hours in length and include walking and standing, which may not be be appropriate for some children.

Do you offer gift certificates?

Yes. Gift certificates make great gifts for birthdays and holidays. You can purchase them here.

Is there a spot to stow luggage while I join a tour?

Check out LUGDEN for luggage storage right around Union Station. This is convenient for our Downtown Denver Food Tour, Cocktails + Tastes Tour and the Denver Wine Walk.